Refund policy

All refunds and exchanges on theclover.in are handled under the following policy, which applies to retail, wholesale/bulk, and HRS (reseller) orders alike.

Damaged Products

We do not offer refunds or exchanges for change of mind. A refund or exchange is only available where the product received is damaged, and such damage is deemed to be damage by mutual agreement between the customer and Clover Enterprises.

Please inspect your order upon receipt and contact us immediately at contact@theclover.in if the item is damaged, defective, or not what you ordered, so we can evaluate the issue together.

Retail & Wholesale/Bulk Orders

Where damage is confirmed by mutual agreement, we will offer a full refund or a replacement, at your choice.

HRS / Reseller Program Orders

HRS orders are not eligible for a refund, except where damage is confirmed by mutual agreement between the customer and Clover Enterprises, in which case a refund or exchange will be offered at our discretion.

Where a refund does not apply, we offer a 3-times exchange facility exclusively for HRS/reseller products — this does not apply to any other product category on our store.

Return Shipping

Where a return is approved, the cost of shipping the item back to us is to be borne by the customer, as per actuals. Returns must always be sent to: Clover Enterprises, D-160, Hosiery Complex, Phase 2, Noida, Uttar Pradesh 201304.

Refund Timeline

Once a refund is approved, it will be processed to your original payment method within 10 business days. If more than 15 business days have passed since approval, please contact us at contact@theclover.in.

Non-Returnable Items

Gift cards are not eligible for return, refund, or exchange under any circumstance.

Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, complaints regarding this policy can be directed to our Grievance Officer:

Pranav Arora, Digital Head
Phone: +91 9773885628
Email: contact@theclover.in

We will acknowledge your complaint within 48 hours and resolve it within 30 days.